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Strategic Insights

How is your Portfolio Performing?

Insightful reporting on contract performance is a genuine game-changer. We provide a top-level overview across your whole portfolio. We provide the tools that move a business from reactive to proactive - See trouble before trouble arrives, perform preventative maintenance, gain more intelligent insights, not just more information. 

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Meet the future

We bring all the Tech Integration.

Accessing the knowledge in a building, Smart Building Technology, BMS, Critical Alerts, IoT - we have the Technology & IT personnel to meet the modern age of Facilities Management.

Technology applied well can make the complex simple, streamline and empower. We can show you how.

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Blog

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Plan for Success: Support Strategic Planning with Waynua Process Creator

Support Strategic Planning with Waynua Process Creator

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Empower Your Team: Boost Autonomy with Waynua Process Creator

Boost Autonomy with Waynua Process Creator

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Save Smart: Achieve Cost Savings with Waynua Process Creator

Achieve Cost Savings with Waynua Process Creator

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Mitigate Risks: Strengthen Risk Management with Waynua Process Creator

Strengthen Risk Management with Waynua Process Creator

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Consistency is Key: Enhance Customer Satisfaction with Waynua Process Creator

Enhance Customer Satisfaction with Waynua Process Creator

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Grow Seamlessly: Facilitate Scalability with Waynua Process Creator

Facilitate Scalability with Waynua Process Creator

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Never Settle: Drive Continuous Improvement with Waynua Process Creator

Drive Continuous Improvement with Waynua Process Creator

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Preserve Wisdom: Retain Knowledge with Waynua Process Creator

Retain Knowledge with Waynua Process Creator

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Smooth Transitions: Revolutionize Training with Waynua Process Creator

Revolutionize Training with Waynua Process Creator

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Streamline Success: Boost Efficiency with Waynua Process Creator

Boost Efficiency with Waynua Process Creator

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The Benefits for SMEs of Outsourcing Call Centre Services

As your business beings gathering more attention and your revenue starts to grow, there may be a need to consider outsourcing call centre services.

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The Importance of Database Cleansing to Ensure GDPR Compliance

Database cleansing is the process of identifying and correcting any inaccurate, incomplete, irrelevant or duplicate data. It is not only a way to maximise the accuracy of the data in a system. But it also brings consistency across the database.

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The Benefits of Reducing Average Handling Time

Average handling time refers to a metric used by call centres to estimate the total average call duration of an interaction between a call agent and a customer.

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The Importance of Using a Diary Management Service

Behind every successful business is an efficient and organised diary management service and system.

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First Point of Contact

What is the First Point of Contact and why should your business avail of it.

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Welcome to waynua

24 Hour Service

Human First, AI-Enhanced Outsourced Customer Service & Support

 

We provide outsourced Customer Service Departments, Technical Support, and Service Desks. Acting as your customer's first point of contact, our Services are available Full-Time, Out of Hours, or in Overflow mode.

Service provided using Live Customer Service Agents and best in class AI Technologies.

 

Let's Talk

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If you believe you have found a broken link please let us know.

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End to end always on

End to end, Always on

End to End On-Call Rota Management

Whether it’s your people or a third party, we are your single point of accountability, taking ownership of your customer calls. We’ve always got your back. Whatever the need, we ensure that both you and your clients are covered, connected, and in control.

Calls confirmed with your on-call person, with an additional backup rota list in place.

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More than Just Answering your Calls

We maintain the relationship between your brand and its customers.

We respect the trust that you are placing with us in outsourcing the management of your hard-won customer contracts. That is why we go the extra mile behind the scenes by ensuring we have all the required resources in place to ensure no service interruptions or poor customer experiences.

Major industry peers have been using our services for 10+ years. We are happy to provide references to give you immediate peace of mind and affirmation in choosing Waynua.

 

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Your business safe hands

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Give your customers what they want.

Your customers will love their experience with Waynua.

In today's customer-centric landscape, providing tailored experiences is paramount. At Waynua, we ensure your customers receive precisely what they desire.

By leveraging advanced AI-technologies, we empower customers to engage with your brand through their preferred channels, at their convenience. This seamless accessibility fosters loyalty, repeat orders, and enthusiastic recommendations.

Forward-thinking enterprises recognize the significance of this approach, not only in enhancing sales and revenue, but also in cultivating lasting relationships with their customers. Trust Waynua to harness the power of AI to meet and exceed customer expectations, driving growth and success for your business.

 

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How cx can drive business

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Empowering...

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waynua

Unit E2 Nutgrove Office Park, Rathfarnham, Dublin 14.

D14 W2Y4

 

Talk to us

General Enquiries

hello@waynua.ie

+353 1 291 6010

Careers

joinus@waynua.ie

+353 1 291 6010

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News List

Latest News

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Resource Centre

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Resource Centre

News, Views & Information

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Guides
Get Quote

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Product Guides

Email

Email Management

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Telephone Receptionist

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Critical Alert Management

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Voice IVR

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Social Media Monitoring

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SMS Connect

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Multichannel

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Voice Bot

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Web Chat & Bots

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Integration, Hooks & APIs

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Meet us

The waynua team

Ken

Ken Colley

Managing Director

Linkedin
Nicky

Nicky O'Brien

Call Centre Manager

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MichelleODonnell

Michelle O'Donnell

Head of Operations

Linkedin

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waynua

Stats

250 Live Customers
10+ Years Average Customer Relationship
52 Years Serving Business

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Industry Type

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You can tell a business by the companies it keeps

Over 250, Long Standing Customers

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Quick Answers by Live Agent or Automation

If shoppers are happy, business is growing.

Keep shoppers happy by answering their questions quickly and efficiently. Whether it’s through a live agent call or a Waynua Web Bot, a unified knowledge base is supplied and maintained by Waynua.

As a result, shoppers get help right where they already are.

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Filtered to perfection

Triage will see you now.

We make sense of why your customer is contacting you. We turn the conversation into a clear action plan. We perform powerful call filtering, be it a high priority requiring immediate action or a next working day follow-up. We point your calls where they need to go.

We will not only save you time, improve results and boost the experience, we will also open up new opportunities, simple yet powerful.

Let's Talk
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Communicate at Scale

Make it 24 Hour

Reach new heights. Let your customers reach out to you effortlessly through whatever channel works best for them and at the time they want – Voice, Email, Chat, Text or BOT.

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Seamless Support

First Point of Contact - Anytime 24/7/365.

Over the phone, via video, or app, Waynua Customer Service Representatives can act as your building concierge. A complete building knowledge base is available at our fingertips as we speak to your clients and help them with their queries.

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Seamless support