What is Critical Alert Management
Live Agents Monitoring and Managing your Critical Email Alerts 24/7/365
Why Use It?
Missed alerts can have severe consequences for a business. Waynua can provide you with the reassurance and peace of mind that your Alerts will not be missed or not acted on.
End to End Management
How it works
Your customer alerts are routed to our Live Agent Environment to be acted on in real-time. The alert content is logged, and then using your on-call rota, we will confirm the details with your assigned on call-person within the agreed timelines. A further escalation process to your standby on call team will be acted on if the on-call person fails to respond to us.
What are the benefits?
- Live Agents 24/7/365
- Piece of Mind knowing we are there
- Comes with a Live Agent Support Desk Telephone Service
- You benefit from our Technology and People
Service available and suitable for low volume alerts, or for a higher volume of alerts with Interrogation and analysis of the alert into Priority Level and Escalation process to follow.