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Technical Support Desk

Partner with the Best

Best in class Technologies and People - Experience the best benefits

Waynua Contact Centre can become your Customer Support Centre anytime 24//365. Our Live Support Desk Agents are ready for your Full-Time, Part-Time, or in Overflow mode to answer your customers across all channels.

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Effective Communication

First Point of Contact

Securely connected to your systems, new ticket creation, or providing updates to your customers can be seamless and efficient. During scheduled, unscheduled events or sudden call spikes, we can help you meet your customer SLA's.  

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Waynua Property Tier 02
Government 03.5

Free Up

Free up your experienced specialist team members time

Waynua support agents act as the first tiers of troubleshooting, freeing up your experienced and specialized team members allowing them to focus on more complex issues. 

Tier 1 Support, Troubleshooting, Call Triage and Call Priority Escalation processes can create massive efficiencies for you, and at the same time, reduce your costs. 

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Things Can Go Bump in the middle of the night

Critical Alerts Missed Can Be Catastrophic

Critical Email or SMS Alerts can be monitored by Waynua Service Desk Agents 24/7/365. Alert Prioritisation and escalation to your on-call team as per the agreed processes and instructions.

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Government 100x1200 02 Waynua Square Pig 08
Waynua Pharma Tier 05

Let there be Light

Real-time Viewing with Strategic Insights.

You can see the live key information important to you at your fingertips with our Dashboard App. Tickets Logged, Jobs Completed, Value of Jobs, and more. Full reporting across all customer channels providing valuable insights for strategic planning.

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End to End Always On

End to End Always On Rota Management

Whether it's your people or a 3rd party, we are your single point of accountability, taking ownership of your customer's interaction. We've always got your back. Whatever the need, we always ensure that you and your clients are covered, connected, and in control.

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The Bigger Picture

It's not just about answering your calls

You can dramatically reduce your operational costs and create additional contingency even with a part-time resource.  We can be there for you in overflow mode or during scheduled or unscheduled events to ensure you meet your customers SLA's 

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Waynua Energy Tier 07