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Operational Waste Audit

The Waste Report

You're wasting 30-40% - We'll show you where.

We analyse your real historical data - calls, emails, tickets - to uncover the waste hiding in your customer service operations.

Our Waste Report identifies the repeated tasks, broken processes, delays, and handoffs that are slowing your team down and driving costs up. Using your own customer interactions, we show you exactly where time, money and trust are being lost - and give you the clarity to fix it.    

 

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Waynua Pharma Tier 07

What We Find

Hiding in Plain Sight
In almost every service operation and Industry, we find 30-40% of daily work is being wasted - hiding in plain sight. Here's where it lives - 

 

Repeated Steps no one questions - done again and again.

Lost Time due to unclear next steps or poor handovers.

DIY Fixes your team invented to survive broken processes.

Manual work that should be automated. 

 

 

 

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What you Get

You don't just get Data - you get insight you can act on

We turn raw customer interactions into a clear picture of what's working, what's broken, and where the biggest waste is hiding. Here's what we deliver - 

Breakdown of all customer interactions - Every historical interaction grouped by call type and reason for contact.

Interaction Volume and Frequency Report - Total Contact volumes + % share of each reason.

First Call Resolution % - See what issues are solved 1st time - and ones that drag out.

Waste Overview by contact type = spot common mistakes ,broken processes, and repeat issues by category.

Actionable Recommendations - Clear, focussed next steps to reduce waste, improve flow, and boost service quality.

 

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What Next

What happens after the Waste Report ?

We can turn everything we've uncovered into a fully documented, easy to follow Process Manual - designed to cut waste , reduce errors, and standardize success.

The Benefits of Having your Processes Documented versus NOT are huge!

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Your Guide to Success

Your Official Process Document can include - 

 

Call Type Reason - Clear naming for each contact - no more guess work. 

Overview of the Call Type - What the customer is trying to achieve and why it matters.

Step by Step Process to follow - What to do, when to do it, and what information is needed to get it right.

Common Pitfalls - what typically goes wrong.

Best Practices  - Proven tips and guidance based on real successful outcomes. 

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Customer Satisfaction

Consistency is Key.

Customer Satisfaction hinges on consistency and quality of service.

Documented processes ensure consistent customer services, improve response times, and enhance overall service quality, leading to higher levels of customer satisfaction.

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Why Documentation Matters

The difference between having documented processes  - and just hoping you do.

When your processes are documented, your teams run smarter, faster, and better. When they're not, you rely on memory, guesswork and luck. The benefits of documented -

Cost Savings - everyone knows the steps. Less time wasted, fewer mistakes, and smoother handovers.

Faster Staff Training - new team members get up to speed faster, no shadowing, no confusion.

Knowledge Retention -  When staff leave, the processes stay. No more " John only knows how to do that".

Better Customer Experience - More consistency, fewer errors. happier Customers.

 

 

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