Extension of your Customer Service Team
More capability for your customer service team - without simply adding internal headcount.
Waynua works alongside your existing team, replicating agreed customer -service processes and operating within your systems, knowledge and service standards.
Add capacity, extend coverage, and remove real work from your internal team without having to build the same capability entirely in-house.
Human First. AI Engineered
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More than Overflow
Don't just pass the work back to your internal team.
Traditional overflow often means someone takes a message and your employee still has to complete the work. Waynua goes further. We learn agreed parts of your operations so our team can complete or progress customer requirements wherever appropriate.
Outcome - Real Work is removed form the internal team - not simply re-directed.
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We work the way your team works
Your Processes. Your Systems. Your Service Standards.
We learn the workflows, knowledge, decisions and escalation rules used by your internal team and turn them into structured Managed SOP's and guided workflows.
Waynua can operate agreed customer-service activities consistently while your internal team retains the areas where expertise or authority is genuinely required.
Let's TalkConnected to your Operation
Work within the systems your business already uses.
Where appropriate, Waynua agents can use your CRM, ticketing, booking, field service or other operational systems to log, query, update and progress customer requirements in real time.
That mean fewer hand-offs and less duplicate work for your own people.
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Powered by Waynua Connect
Ai-Enabled support for the processes we replicate.
Waynua Connect helps our agents access customer-specific knowledge, follow the correct workflow and deliver agreed processes consistently. It also helps our management team measure quality, process adherence and where additional guidance is needed.
Benefit - the Waynua part of our operation is AI - Enabled without you having to implement the technology yourself.
Get QuoteBuilt to Learn and Expand
Start with the work that makes sense today.
Interaction intelligence helps identify why customers contact, repeat deman, unnecessary hand-offs, process gaps and additional work Waynua could resolve or progress.
As we learn your operation, the service can expand into additional processes, channels or hours where that creates value.
More capacity for your team - without simply building a bigger team.
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